Refund policy

At Lurevane, we strive to ensure a smooth and hassle-free shopping experience for our customers. If you are not completely satisfied with your purchase, we offer a 7-day return policy from the date of delivery, subject to the conditions outlined below.

Return Policy

You may request a return within 7 days of receiving your order. To be eligible for a return:

  • The product must be unused, unwashed, and in its original condition.

  • The product should be free from wear and tear, stains, and damages.

  • The original tags and packaging must be intact.

  • Products that are customized, undergarments, or on final sale are not eligible for return.

Once your return request is approved, our team will arrange for a pickup from your provided address. The item will then be inspected upon arrival at our facility.

Refund Policy

To request a refund, you must send an email to support@Lurevane.com within 7 days of receiving the order. The email should include:

  • Full Name

  • Phone Number

  • Order Number

  • Reason for return and refund

Refund Process

  1. Once we receive your email, our support team will review your request and respond within 24 to 48 hours.

  2. Our team will arrange for the pickup of your product.

  3. After receiving the product, our team will inspect it to ensure it meets the return eligibility criteria.

  4. If approved, your refund will be processed within 24 to 48 hours to the original payment method used during the purchase.

Important Notes:

  • Shipping charges are non-refundable.

  • Any product that fails to meet our return conditions will not be eligible for a refund.

  • If a defective or wrong product is delivered, we will process a full refund or exchange at no additional cost.

For any queries, feel free to contact our customer support at support@Lurevane.com or Call Us: +1 (307) 387-4315. We are always here to help!